AgoraIQ

Frequently Asked Questions

Quick answers to common questions about AgoraIQ.

General
What is AgoraIQ?

AgoraIQ is a crypto signal intelligence platform. It tracks and verifies trading signals from Telegram and Discord providers, scores providers by real performance (not marketing), and gives you tools to monitor the market and track your own trading ideas — all powered by live market data from Binance and Kraken.

Is AgoraIQ a trading bot? Does it execute trades?

No. AgoraIQ does not connect to your exchange and never executes trades. It is an analytics and intelligence platform. You receive signals and market data, but all trading decisions and execution are yours.

Do I need to link my exchange account?

No. AgoraIQ uses public market data feeds from Binance and Kraken to track prices, volumes, and open interest. You never provide exchange API keys or credentials.

What markets does AgoraIQ cover?

Currently, AgoraIQ covers crypto perpetual futures on Binance and Kraken. This includes all major pairs (BTC, ETH, SOL, BNB, XRP, etc.) and many altcoin pairs. All signals use USDT-denominated pairs in XXXUSDT format.

Who runs AgoraIQ?

AgoraIQ is operated by ChatLogic Insights LTD, registered in London. The platform is developed and maintained by a small team focused on signal intelligence and transparent performance verification.

Signals
Where do signals come from?

Signals come from three sources:

  • Market scanner — AgoraIQ's automated scanner detects breakout conditions by analyzing volume, open interest, funding rates, and momentum every 5 minutes.
  • Signal providers — Verified Telegram and Discord providers whose signals are automatically scraped, parsed, and tracked.
  • User submissions — Your own trading ideas submitted via the Track page or /track bot command.
What does the confidence score mean?

Confidence is a 0–100 score reflecting how many confluence factors support the signal. For scanner signals, it combines volume spike magnitude, OI trend, funding rate, and momentum. Higher means more factors are aligned. It is not a probability — a 70 score doesn't mean 70% chance of success.

Why can't I see stop loss and targets?

Without an active subscription, signal previews show stripped data — symbol and direction only. Full details (entry price, TP levels, stop loss, AI scores) are available on Pro and Elite plans. This gating is enforced server-side — the API itself returns stripped data for unsubscribed accounts.

How quickly do signals resolve?

It depends entirely on market conditions. Some signals hit TP or SL within hours; others take days. Signals that don't resolve within 7 days are automatically marked as EXPIRED. The average resolution time is visible on the Proof page.

Signal Tracking
How do I submit a signal to track?

Two ways:

  • Web: Go to Track, paste your signal text, click "Submit & Track."
  • Telegram: Type /track, then paste your signal when prompted.

The parser accepts most common formats. At minimum you need a symbol and direction (e.g., "BTCUSDT LONG"). Adding entry, TP, and SL gives you full tracking.

How is PnL calculated?

PnL is calculated as a decimal ratio relative to entry price. For a LONG signal: (exit − entry) / entry. For SHORT: (entry − exit) / entry. So 0.032 means +3.2%. This does not account for leverage — it's the raw price movement.

Can I cancel a tracked signal?

Yes. Only OPEN signals can be cancelled. Use the Cancel button on the Track page, or /cancel_signal ID in Telegram. Cancelled signals do not count toward your win rate. The cancellation is logged with full audit details.

What are the tracking limits per plan?

Free: no tracking. Pro: signal status updates and basic tracking. Elite: full signal lifecycle tracking with AI score breakdown, win rate, expectancy, duration, drawdown analytics, and provider rankings. Elite also includes advanced scanner filters and narrative/whale/regime overlays.

My signal shows "partial" parse status. What does that mean?

The parser recognized signal-like content (symbol, direction keywords) but couldn't extract all fields (entry, TP, SL). The signal is still accepted and tracked, but resolution depends on having at least one target or stop loss. Try reformatting with explicit labels like "Entry: 65000" and "TP1: 67000".

Billing & Plans
How do I upgrade my plan?

From the Pricing page, click "Upgrade to Pro" or "Go Elite." Toggle monthly or yearly billing — yearly saves up to 34%. You'll be redirected to Stripe's secure checkout. In Telegram, use /upgrade pro or /upgrade elite to get a checkout link.

Can I cancel anytime?

Yes. Cancel from Stripe's customer portal (accessible via Pricing page → "Manage Subscription" or /billing in Telegram). No lock-in, no cancellation fees. You keep full access until the end of your current billing period.

What happens if my payment fails?

You get a 3-day grace period. During this time, you keep full access to your plan. Stripe will retry the charge automatically. If payment still fails after the grace period, your account downgrades to Free. Update your card via /billing or the Pricing page to fix it.

Do you offer refunds?

We don't offer partial-month refunds. When you cancel, you keep access for the remainder of the billing period you've already paid for. If you believe you were charged in error, contact support and we'll review on a case-by-case basis.

What payment methods are accepted?

All major credit and debit cards (Visa, Mastercard, Amex, Discover) via Stripe. Your card details are processed entirely by Stripe and never touch AgoraIQ's servers. AgoraIQ is PCI-compliant through Stripe's certification.

Can I switch between Pro and Elite?

Yes. To upgrade from Pro to Elite, go through the normal checkout flow for Elite. Stripe will prorate the charge. To downgrade from Elite to Pro, cancel your current subscription via the billing portal, wait for it to expire, then subscribe to Pro. You can also switch between monthly and yearly billing through the portal.

Telegram Bot
How do I connect my Telegram?

Open @agoraiq_breakout_bot in Telegram and type /connect. The bot sends you a one-time link. Open it in your browser while logged into AgoraIQ. Once claimed, your accounts are linked.

Why does the bot say "link your account first"?

Some commands require authentication. Use /connect to link your Telegram to your AgoraIQ account. Public commands like /signals, /market, and /proof work without linking.

The bot is not responding. What should I do?

The bot has a 3-second rate limit per user to prevent spam. If you send commands too quickly, some will be silently dropped. Wait a few seconds and try again. If the bot is completely unresponsive for more than a few minutes, the service may be restarting — try again shortly.

How do I disconnect my Telegram?

Type /disconnect in the bot. This removes your encrypted token from the bot's store and clears your Telegram ID from the AgoraIQ database. You'll stop receiving push notifications immediately.

Technical
How often does the scanner update?

The market scanner runs every 5 minutes. Scanner results are cached in a database table to ensure fast API responses. Free users see delayed data; Pro and Elite users see the latest scan results.

How often are signals resolved?

The outcome resolver runs every 6 hours via a systemd timer. It fetches current prices from Binance and Kraken (via SOCKS5 proxy for reliability) and checks each OPEN signal against its targets and stop loss. Signals hitting TP or SL are resolved immediately in that cycle.

What data does AgoraIQ store about me?

Your email, hashed password, plan tier, Telegram ID (if linked), Stripe customer ID (if subscribed), and your submitted signals. We do not store card numbers, exchange API keys, or trading history from your exchange. The bot stores your encrypted JWT token locally using Fernet encryption.

Is there an API I can use programmatically?

Elite plan includes the highest data density and fastest workflow. The API uses the same endpoints as the web app — authenticate with your JWT token in the Authorization: Bearer header and call any /api/v1/* endpoint. Elite also unlocks narrative, whale, and regime overlays, and early access to new modules.

How is provider performance verified?

Every provider signal is parsed, stored, and tracked against the same live market data as all other signals. Outcomes are determined objectively — did price hit TP or SL? Provider win rates and average returns are calculated from this data, not self-reported by providers. The Proof engine makes all resolved signals publicly auditable.

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